Mediation & Facilitation.

When you’re stuck – we help you move forward

Business relationships break down. Teams fall apart. Agreements stall. Communication fails. And the situation escalates instead of resolving.

When that happens, we help you regain control.

At Wægger Negotiation Institute, we support companies, leaders, and organizations in navigating challenging conflicts – quickly, structurally, and purposefully. We ensure progress, protect relationships, and create solutions that parties can commit to.

You’re not looking for someone to solve the problem for you. You want help having the conversation – not someone telling you what to say. You need a space where you can speak, be heard, feel understood, and move forward – with dignity, clarity, and ownership of the outcome.

That’s exactly what we help create.

WNI offers mediation and facilitation services in a wide variety of sectors. In business, governmental, community, family, and non-profit sectors.

We work with individuals or groups to mediate a dispute or series of conflicts.

Our clients have experienced that the best and most impactful solutions are the ones obtained by the parties themselves. The parties generally know the business issues and priorities, personalities and obstacles to a successful resolution, as well as their own needs, better than any mediator.

Our mediators do not impose their views or make decisions for the parties. Rather, our mediators assist the parties in creating options that meet the needs and desires of both sides. When appropriate, the mediator is not averse to being proactive and offering a generous dose of reality. Particularly is this important when the process may have stalled due to unrealistic expectations of attorney or client, a failure to focus on needs rather than demands, or when one or more parties need to be reminded of the potential consequences of their failure to reach an agreement.

WNI’s forte is work-related mediations, and because of our preferred facilitative mediating style, we can take on assignments in other areas as well such as: family and kids, inheritance, interpersonal conflicts in the neighborhood, and commercial mediation.

We also offer teams or communities our facilitation knowledge and skills to create structured processes to reach their desired goals. Many teams get out of direction because they only focus on the substance of their work and are unaware or forget the crucial part of creating a structured safe and creative process. Perhaps your team needs help reach agreements on the strategy for implementing a new product or service. WNI help facilitate the process so you, who know the issues, needs, priorities, obstacles, and personalities, best can focus on the substance. Or maybe you need help to bring stakeholders together to work collaboratively to address a challenging issue of public concern. Is it the traffic patterns in a growing town center, should the high schools emerge or whether and where the new public pool should be built?

WNI can help!

What We Do – and How It Helps You

We provide professional mediation in business and workplace-related conflicts.
Through a structured and neutral process, we help you and the other party to:

Re-establish dialogue when communication has broken down
Identify and clarify the underlying issues
Explore solutions grounded in both parties’ interests
Reach practical and implementable agreements

We don’t make decisions for you – we ensure you reach them yourselves, with ownership and long-term commitment. The process is structured to support clarity, respect, and forward movement – on your terms.

What You’ll Gain from Mediation with WNI

Faster, better decisions
We shorten the path from deadlock to resolution. Conflicts that could otherwise drag on for months – or years – gain structure and direction. We help you focus on what truly matters, explore new perspectives, and find a path forward.
Control over the process – and the outcome
You stay in control. You don’t have to hand the issue over to external parties or the legal system. We facilitate – you make the decisions. The solution is shaped by your own insights, priorities, and choices.
Preserve relationships and reputation
We help parties find common ground – without losing face. This strengthens future cooperation and reduces the risk of long-term damage.
Practical, lasting results
We don’t just help end a conflict – we help build something stronger in its place. Whether it’s repairing a partnership, clarifying expectations, or separating ways respectfully, we support outcomes that work now – and stand the test of time.
Reduced costs and less downtime
Conflicts are costly. They drain time, energy, and trust. Our process is efficient and targeted – and offers far more value than ignoring, escalating, or “outsourcing” the problem.

What the Mediation Process Looks Like

Step 1: Confidential intake meeting
We map out the situation, challenges, and goals – individually with each party. This forms the foundation for a safe and effective process.

Step 2: Setting the framework
Together, we agree on how the process will run: number of meetings, format (in-person or digital), topics, and objectives.

Step 3: Joint and separate sessions
This is where the work happens. We facilitate structured conversations, help you sort through complexity, identify shared and conflicting interests, explore options, find common ground, and shape realistic next steps.

Step 4: Closure and follow-up
We summarize agreements and clarify responsibilities. We also offer follow-up where needed – to ensure implementation and long-term stability.
Throughout the process, we remain neutral, clear, and focused on progress.

When to Contact Us

When collaboration between key people or teams is breaking down
When agreements, negotiations, or partnerships are in conflict
When internal tension is affecting operations, delivery, or decision-making
When you want to avoid escalation to HR, the board, or legal proceedings
When you need a structured and professional third party to guide the process forward

We help you resolve it – before it becomes more costly.

Who We Work With

Teams experiencing conflict, confusion, or tension and struggling to move forward
Organizations undergoing change or internal disagreement
Business partners and collaborators facing friction or resistance
Cross-cultural and international groups dealing with miscommunication
Leaders caught in complex and sensitive situations, or between strong opposing forces

Whether the conflict is new or long-standing, we’re here to help you shift from gridlock to dialogue – and from damage to direction.

When people feel safe, heard, and respected, they often find solutions they didn’t think were possible.

Let’s Talk

You don’t need to know how to solve the conflict. That’s what we’re here to help you with.

The earlier you act, the greater the chance of reaching a solution that lasts.

Explaining the concept of mediation – to explaining the concept of mediation to the uninitiated we find it may be more useful to consider some of the key features of mediation.

Mediator

Is the neutral third party. The main objective is to help those involved sort out their issues and arrive at a consensus. The issues may range from finalising an agreement, resolving a dispute, developing effective communication to building or improving relationships.

Control

Parties have full control over the outcome. The mediator cannot impose a solution on the parties without both of their consent. This also provides the parties with more certainty over the dispute process because it is not left to a third party’s judgment.

Flexibility

Parties are free to propose and explore any variety of possible resolutions, not limited to simply seeking monetary compensation, including emotional or personal grievances. This tends to encourage parties to discuss issues having a significant impact on the dispute.

Confidentiality

A confidential process where what was discussed or agreed in private is not disclosed to others without the consent of the parties.

Lower Costs

Significantly lower than the cost of pursuing litigation. Also common for parties to share the cost of the mediator and the mediation service provider.

Option To Escalate

If the parties fail to reach an agreement, they may retain the option to escalate the dispute further to arbitration or litigation.

Founder and CEO of WNi, Roar Thun Wægger

Christopher Olsson Loenes is a facilitator, advisor, and SIMI certivied mediator.

Venera Kusari is a peacebuilding professional conflict practitioner, researcher, trainer, and manager of projects in the field of humanitarian, human rights, and social development.

How can we help you?

Feel free to contact us if you need any further information about our services.